Delivery, Return and Payment Information

Free shipping to the U.S. and Canada for fine jewellery purchases.

All orders shipped to U.S. addresses are import fee–free. No hidden charges at checkout or delivery.

Shipping charges for ceramic items are calculated by weight and are displayed at checkout.

Normal delivery time to the US and Canada is 4-10 working days.

Shipping costs to all other countries are listed below. Normal delivery time to other countries is 7-16 working days.

• We currently ship via Canada Post, FedEx and DHL from British Columbia, Canada. 
• All fine jewellery and ceramic art deliveries are tracked and must be signed for.
• All fine jewellery orders come with Lunar Rain jewellery boxes, fabric pouches and paper packaging.
• Delivery times are for in stock products only.

LunarRain.com does not process orders on weekends or holidays observed by the company. Please note we do not ship items out on Christmas Day, Christmas Eve, New Year’s Day, Boxing Day, Canada Day, Labour Day, Good Friday, Easter Monday, Victoria Day, British Columbia Day, Family Day, Canadian Thanksgiving and Remembrance Day.

For payment, we accept Visa Debit, Visa Credit, MasterCard, America Express, Maestro cards, Discover through Paypal. We also accept wire transfers.

For high value items, customer service will be in touch with you to confirm your shipping address.

Shipping costs for jewellery purchases:

• U.S and Canada : Free shipping.
• United Kingdom and Mexico : $50
• Austria, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Spain and Switzerland : $50
• Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway, Sweden, Greenland : $50
• Cyprus, Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Faroe Islands, Gibraltar, Greece, Guernsey, Jersey, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Romania, San Marino, Serbia, Slovenia : $50
• China : $80
• India : $80
• South Africa, Hong Kong, Japan, Singapore, South Korea, Taiwan : $50
• United Arab Emirates, Qatar, Israel, Macao: $50
• Australia and New Zealand : $50
• If your country is not listed here, please email us at [email protected] for the cost of shipping.

Shipping costs for ceramic purchases:

Shipping costs for ceramic items are calculated by weight and are displayed at checkout.

Customs and Import Charges

We ship from British Columbia, Canada. 

All orders shipped to U.S. addresses are import fee–free. No hidden charges at checkout or delivery.

All other international orders will be subject to customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. These charges are not included in the price of the jewellery.

If you refuse a shipment from Lunar Rain®, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Lunar Rain®. This amount will be deducted from your merchandise refund.

Made to Order Purchases

Our made to order items are ready ship out in between 2 to 3 months depending on the item. If you would like to cancel or make changes to your made to order purchase, please notify us within 2 days of placing the order. After this time, your order will be placed into production and we will be unable to cancel or change your order. We will email you to confirm your shipping address when your order is ready to be shipped and you will receive a tracking number when it has shipped.

Return Policy 

Due to the high value of our fine jewellery, returns for jewellery must be requested within 24 hours of receipt. You may return jewellery within 7 days of delivery for a refund.

Returns for ceramics must be requested within 7 days of delivery. You may return ceramic items within 14 days of delivery for a refund.

The customer pays for return shipping with tracking. All returned pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return if the jewellery and/or ceramic piece received is determined to be damaged or altered. Custom made jewellery, made to order gold jewellery, engraved jewellery, resized rings and final sale jewellery are not returnable. Shipping costs are not refundable. 

Incorrect Shipping Address

Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error. The most common error is missing unit numbers for apartment units.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Lunar Rain is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Please note that the purchaser is responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered and the package is lost in transit, Lunar Rain cannot be responsible for replacing or refunding the product. The purchaser is also responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered to the shipping address. If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination.

Return Instructions

If you wish to make a return, please send an email to [email protected] with your order number. 

Your return will be processed and refunded to the original payment method 1 to 10 days after we have received the merchandise.

Please note, return frequency is kept on record. LunarRain.com has the right to refuse a return if excessive return requests are made by the same account or individual.

For further assistance, please contact Customer Services at [email protected] .

Product Exchange

We do not accept exchanges but products can be returned within the required time frames. The preferred product can then be purchased and shipped.

If Ceramics are Damaged During Shipping

Ceramic pieces may break during the shipping process despite our careful packing efforts. Sometimes boxes are thrown, dropped or crushed and ceramics break. If your ceramic order has been damaged during shipping, please take a photo of the damaged ceramics and packaging as soon as possible and send the photos to our email at [email protected]. We will give you a full refund or a replacement for the damaged ceramic goods. Please let us know which option you would prefer.

For out-of-stock ceramic products, replacements may take 2 to 6 weeks to ship out because we fire our ceramics in batches throughout the month.

Refunds will be processed 1 to 10 days after we receive your email with photo proof of damaged ceramics and packaging.

Order Cancellation Policy 

Orders ship a day after they are placed. Customers usually have 24 hours where they can cancel their orders. If an order has shipped, we will no longer be able to cancel the order.